Refund policy

We are a small family business and we would rather fix a problem than argue about one. If something is not right, email us and we will make it right.

Email: shawn@honeycombandharvest.com

The short version

You have 14 days from delivery to request a return on candles, wax melts, lip balm, and car fresheners. Food items are not returnable. If something arrived broken, just send us a photo and we will replace it.

Returns

You can request a return within 14 days of your order being delivered. To be accepted, the item needs to be unused and in its original packaging. For candles and wax melts, unused means it has not been burned or melted. For lip balm, we can only accept it unopened, for reasons we hope are obvious.

Email us first with your order number and what you would like to return. Do not send anything back before we reply, because we may not need you to.

Return shipping is paid by you unless the problem was our fault. On a fifteen dollar candle, return postage often costs more than the candle does, so it is worth asking us first whether returning it is actually the best answer. Often it is not, and we can sort it out another way.

Food items are final sale

Our freeze dried candy, fruit, and vegetables cannot be returned or refunded once they have shipped. This is a food safety matter and it is not something we can make exceptions on, even for unopened bags.

That said, if your order arrives damaged, crushed, or opened in transit, that is a different thing entirely. Email us with a photo and we will take care of it.

Damaged or broken in shipping

Glass and the postal service do not always get along. If a candle or a jar arrives broken, send us a photo of the damage and the box it came in, within 14 days of delivery.

Do not mail broken glass back to us. We will send a replacement, or refund you if you would rather have your money back. No return needed.

Wrong item or missing item

If we packed it wrong or left something out, that is on us. Email us and we will ship the right thing at our cost. You do not need to send the wrong item back unless we ask.

Refunds

Approved refunds go back to the original payment method. Once we have processed it on our end, your bank typically takes a few business days to show it, which is out of our hands.

Original shipping charges are not refunded unless the return is the result of our mistake.

Cancelling an order

We pour and pack in small batches and often ship quickly, so if you need to cancel or change an order, email us as soon as possible. If it has not shipped yet we can almost always take care of it. Once it is in the mail, the return process above applies.

Gifts

If you received something of ours as a gift and it is not right for you, email us. We will work it out with you rather than making you go back to the person who bought it.

Still have a question?

Email shawn@honeycombandharvest.com and one of us will get back to you. We are two people, not a call center, so give us a day.

Honeycomb & Harvest
Otsego, Michigan